WebEx Sound Issues
Most sound issues with WebEx are caused from not having the correct microphone/headphone combo selected to be the default devices in Windows.
Some users will have a laptop that has speakers plugged into a dock with another screen. This second screen sometimes has it's own speakers, and Windows
will sometimes pick the wrong one.
If you cannot hear the other person:
- In the bottom right of your screen, right click the speaker icon where you would control volume.
- Click on "Sounds".
- Go to the "Playback" tab of this window.
- You may see several speaker options, some will be disabled or disconnected. Right click on each and select "Test".
- After you have found the speaker you would like to use, right click again and select "Set as Default Device".
- Right click the speaker once more and select "Set as Default Communication Device".
If the other person cannot hear you:
- In the bottom right of your screen, right click the speaker icon where you would control volume.
- Click on "Sounds".
- Go to the "Recording" tab of this window.
- You may see several microphone options, some will be disabled or disconnected.
- To find the correct one if you have multiple, try snapping your fingers near your webcam. The bar on screen should turn green.
- After you have found the microphone you would like to use, right click again and select "Set as Default Device".
- Right click the microphone once more and select "Set as Default Communication Device"