Unplug the network cord Turn power off Hold the FEED and PAUSE buttons at the same time and turn Power ON. Keep holding the two button for about 10 sec. and then let it go. Once the printer is on, connect the network cord back in again. This will give you an error message "ERROR CONDITION". Do the following: Press SETUP/EXIT Press + until you get to "PRINT METHOD, THERMAL-TRANSFER" Press SELECT Press + to change the setting to DIRECT-THERMAL Press SELECT again Press SETUP/EXIT Twice Press PAUSE to get it out of Pause Mode.